“Landline required.” You’ve probably seen these words on a job listing and thought – who the heck has a landline anymore? Over 50% of American homes are now completely wireless and we like it that way. A phone that can go anywhere you do AND comes with Caller ID built in? Yes, please! So when it comes to working remotely, seeing “landline needed” on a job listing can be a real drag. It just feels so unnecessary.
The great news is that there are plenty of work-at-home jobs out there that agree – or at least don’t require you to have an old-fashioned phone and landline, anyway. Many of these positions simply have their own VoIP (Voice over Internet Protocol) systems so you only need a high-speed Internet connection to do your work. Others may not even require you to be on the phone at all (such as chat-based jobs or freelance writing or data analysis).
To jumpstart your job search for “no landline needed” work-at-home positions, I’ve put together a list of 10 companies that fit the bill. All of these are great opportunities, so read on:
Convergys’ Work at Home programs are all customer-service based, though some skew more toward sales or technical assistance than pure support. They’re also a full-service remote employer, offering their reps full benefit packages with health coverage, paid vacation, 401k plan, and more. Scheduling is flexible, and you’ll have the chance to grow professionally and advance your position. Once you’re on the job with Convergys, you make and receive calls using the Internet so they don’t require a landline – however, you’ll need one (or a cell phone) for your paid training with the company.
2. Yardi Matrix
Yardi Matrix provides data on real estate, which means they mine commercial real estate information extensively before fact checking and analyzing the data for their clients. Part of this process periodically involves work-from-home rental surveyors who call apartment complexes to gather information about their rental properties. This is a great gig for someone who needs to use their computer or mobile phone to make calls and who may not have a quiet home office. Recent reports suggest that rent surveyors are paid $6 per hour plus a variable rate per call (though they guarantee every surveyor will be paid their state’s minimum wage, of course). This job tends to last only a few weeks and they look for surveyors about 3 times a year.
Parameds is a company firmly situated in the medical industry: they specialize in underwriting, claims data retrieval, and risk management. Via work-from-home agents and a highly-secured site, they help insurance companies cut through the complexity of securing necessary medical information such as Attending Physician Statements (APS). As a remote agent with Parameds, you are permitted to use your mobile phone (or Internet-based phone, such as Skype or Google Voice) to call physicians offices and secure these items. Reportedly, they pay their agents per case completed.
NexRep is another one of the big customer service rep-provider companies for various big name clients, from Tidal to GrubHub to Priceline – and their agents may provide tech support, do sales, or provide other customer support. As one of their work-from-home agents, you can expect to provide customer service via inbound and outbound calls, as well as through email. All calls done on NexRep’s behalf are done through your computer, so you just need high-speed Internet access. Pay and scheduling vary depending on your position.
Enterprise Holdings – the parent company for Enterprise, Alamo, and National car-rental companies – regularly hires remote agents to act as their sales and customer service representatives. These positions are loosely location-based, so you must find the listing for a location within your state when checking for available job listings. Enterprise starts their reps out at $12.85 per hour, offering bonuses for individual and team performance. These are full-time positions and schedules revolve around CST hours. Their technical requirements are pretty specific, but they mostly focus on high-speed Internet access. Generally, they require you to have some previous customer service experience and that you be available to work weekends.
Support.com is often looking for tech support representatives who can assist their customers on any tech concerns or help them with their services. Specific knowledge requirements depend on which position you’re applying for, but these tech support roles generally require that you have some technical knowledge for troubleshooting operating systems, home networks, business peripherals, and more. You’ll also need specific computer hardware to qualify – but no landline! Just a corded USB headset and webcam. Pay starts around $11 hourly, and many of their jobs come with a benefits package – including PTO, medical coverage, and a stock purchase plan.
Sitel provides their clients with outsourcing solutions for customer service, so they’re regularly looking to hire Work at Home Solutions agents. In this virtual call center, all calls are inbound – and you’ll be dealing with issues from product inquiries to installation scheduling to troubleshooting products and more. They only hire reps from 29 states, but that’s over half the country so odds are good you live in one. You'll need to have previous customer service and/or sales experience, and this position offers 31-40 hours per week with a set schedule. It comes with benefits, including holiday pay, too!
Sutherland CloudSource is another customer service opportunity that outsources to other clients. They assign you to only one client, so you won’t be working with multiple different ones and they also offer flexibility of schedule depending on their clients’ needs. Sutherland also asks for exclusivity, meaning you can’t work for another work-at-home company when you’re working as a Sutherland CloudSource agent. Most positions are part-time, but they do occasionally have full-time positions available. Also, this is an employee position – you’re not an independent contractor in this job. You can expect benefits and paid training.
If you prefer not to speak on the phone at all, Leapforce is experiencing incredible growth and regularly looking for highly-educated folks to work from home. As a Leapforce At Home Independent Agent, you’ll work as an independent contractor doing search engine evaluation. These evaluation projects may include web search, video evaluation, automation projects, and more. Generally, they require their agents have in-depth familiarity with American pop culture and media. Equipment-wise, you need a high-speed Internet connection for your home computer and access to a smartphone. Only one person per residence can work in this position, so it’s not something you and a housemate could both do. You’ll also need to pass a qualification exam.
Taking a position with a social media agency is another great way to avoid a landline requirement; check out a company like The Social Element, which periodically looks for moderators to join their ranks. Meetings (and the job interview) are done through Google Hangouts or a Skype call. There’s room for a career to grow with The Social Element as well, and they advertise the paths to advancement some of their employees have taken – and all of them started as a freelance Moderator. With The Social Element, you may spend your days engaging with your client’s followers on social media or ensuring that community guidelines are being followed. Their moderators reportedly make money online equalling around $15 hourly.
There are many other no-landline-needed options out there. If you are looking to avoid the customer service field, the possibilities are endless. You can focus your freelance search on:
- Online proofreading jobs if you have great grammar and spelling skills
- Virtual assisting if you have an administrative background
- Freelance writing if you love research and sharing your knowledge
- Microtasking sites like mTurk if you are just looking to pick up a little no-brainer work here and there but don't necessarily need to pay the bills
- Transcription is a great field for those who love to type and have a great ear. You will still need that corded headset!
This list should be more than enough to get your work-at-home search headed down the right path. As always, I wish you best of luck!