Amazon is likely the most widely recognized and trusted online merchant worldwide. According to Forbes, Amazon was listed as the 2nd best employer to work for in 2020. But, did you know Amazon offers work-from-home jobs in many states across the U.S.?
With the current pandemic reshaping the workforce, remote working is now top of mind for executive management, human resource, and technology teams. This is great for those of you who prefer to work from home full-time or part-time. Many categories are available as work from home jobs, including project management, IT, marketing, finance, business development, sales, and even operations.
Fortunately, a large organization like Amazon has thousands of remote job openings for virtual workers across many of these departments. Let’s dive into getting a work-from-home job with Amazon, why you might want to work for Amazon, and what you can expect from working there.
Does Amazon Allow Remote Work?
Yes, Amazon allows work-from-home jobs for many different roles and departments across the company. Amazon’s job board typically has more than 500 open listings under the Work At Home category for US-based employees alone, and Amazon has also recently announced that it was abandoning the previous hybrid return-to-office plans that would have required that employees go to the office at least 3 days per week. Amazon intends to allow most corporate employees to work from home indefinitely, so keep reading to learn about what kinds of jobs they offer and how to qualify.
How much does Amazon pay for remote workers?
Amazon offers a variety of competitive compensation and benefits packages for remote workers. Pay varies by the position, skills required, education, and experience, but hourly rates start at $16 per hour and go up from there.
In addition to the hourly rate, Amazon provides a number of benefits for remote workers that should be calculated in the hourly rate as many remote jobs don’t offer this level of benefits. Some benefits include medical, dental, and vision insurance, as well as a 401(k) plan. Other perks include access to Amazon’s employee discount program and monthly bonuses for meeting performance goals.
What Kind of Amazon Work-from-Home Jobs Are Available?
Please be aware that when it comes to Amazon jobs, especially remote jobs, there will not always be openings in every category. Please refer to Amazon’s official job board for current openings, requirements, and job descriptions.
Amazon Customer Service Jobs
Average Salary: $16/hour
Amazon is all about its customers. Most of Amazon’s virtual call centers offer remote and home-based positions, so there are many excellent opportunities if you’re on the search for a job helping customers.
An Amazon customer service work-from-home job is highly coveted. Employees in the department endorse the position for its higher-than-average salary, positive and friendly coworkers, job security, and career growth.
Amazon only hires remote agents that reside in certain states. You will need to check their remote job site for the most up-to-date state restrictions. Remote Amazon customer service jobs tend to have a higher pay rate than similar remote jobs helping customers at a different company.
Openings are typically seasonal and fill quickly. You will want to set up job alerts to stay on top of finding out when your favorite companies are hiring.
These positions also tend to be temporary positions with the possibility of becoming permanent if you meet your metrics and attendance requirements. Amazon customer service work-from-home jobs can be part-time or full-time.
Amazon prefers the same set of skills and qualifications for its at-home customer service representatives as many other companies do. They’ll usually ask for at least a year of customer service experience, at least a high school diploma, and some experience working from home. You’ll also need access to a quiet working environment, a dedicated phone line, and access to high-speed internet if you’re applying for work-from-home jobs with the call center. You’ll also need basic customer service skills, including the ability and desire to do some problem-solving.
Technical requirements vary depending on the role, but experience with computers is always helpful when you’re working remotely. You may also want to mention having familiarity with standard chat services, email programs, Microsoft Office, and experience with online shopping.
Jobs In Human Resources
Average Salary: $53,006/year
One of the interesting things about HR is that you get to work with humans, right? Amazon is always growing and has a constant need for another human resources manager to help with the scale.
The positions for HR, especially at Amazon, are not as easy-breezy as many of the online jobs you could choose from. These positions seem to challenge individuals, offer travel opportunities, and get you a nice set of experience working with a qualified team of like-minded people.
Amazon is serious about its HR solutions, and they’re not just giving away these account management online jobs. Some of the basic qualifications for the manager position are a bachelor’s degree, six years of experience overall, and usually at least one year of experience in a supervisory role.
You’ll need at least a bachelor’s degree in human resources or a similar subject, and management roles will usually require at least three years of professional exposure to Human Resource functions.
Experience with business applications, such as Microsoft Word, Excel, and Access, plus familiarity with HR software like PeopleSoft or HRIS can all be helpful in attaining these at-home opportunities in human resources.
Amazon Work At Home Jobs In Recruiting
Average Salary: $67,992/year
Recruiters at Amazon are in charge of matching qualified individuals with open positions. They may operate on a single team or across many departments, or they might be specialized and focus solely on filling executive or technical roles. They might also be more focused on sourcing talent to interview at the company.
An Amazon recruiter may be tasked with coming up with innovative methods to find and recruit talent, as well as determining whether new job openings are required within their firm. They may also collaborate with other recruiting agencies to expand the search.
The workload can get quite heavy as Amazon is a business that is always growing rapidly in some way. Recruiters at the company must constantly seek out and contact talent. That’s just a sample of what they’ll be doing as part of their duties, which may include conducting research as market conditions change in order to figure out what kind of talent is required at the company and what sorts of needs must be satisfied.
Recruiters who want to work remotely at Amazon are required to have a Bachelor’s degree or equivalent experience. The hiring process will test one’s ability to prioritize, manage, and track multiple searches, projects, and client relationships.
MS Word, Excel, and Outlook should all be on your resume, and recruiting jobs may be a good fit for content creators, as the job includes creating reports and delivering presentations.
Amazon Online Healthcare Jobs
Average Salary: $105,628
Amazon has quite a few virtual locations with healthcare jobs listed that can provide you with a healthcare challenge as well. Some of the jobs listed are Bio-Pharma Consultant and Senior Solutions Healthcare Architect, but they are always adding more.
The bio-pharma position does require IT knowledge, travel, and consulting experience. The healthcare architect will be working with a team to develop and innovate new solutions for healthcare partners.
Depending on the sort of health care job you are applying for at Amazon, your job requirements might differ considerably. The Amazon job board is frequently updated, so if the job you want isn’t listed, be sure to check back on a regular basis.
Marketing Campaign Manager
Average Salary: $78,611
A Marketing Campaign Manager at Amazon typically manages growth-focused initiatives and objectives related to specific aspects of Amazon’s many products and businesses. Marketing Campaign Managers at Amazon are responsible for planning, executing, and improving the success of marketing campaigns across a multitude of channels, including email and social platforms.
As it is with most marketing and advertising roles, Campaign Managers at Amazon are often required to perform a variety of tasks across many different domains and lean on an eclectic skill set to accomplish their goals. Marketing Managers at Amazon may be required to undertake large projects and be responsible for creating complex strategies that impact both short and long-term growth.
Other marketing roles worth exploring at Amazon include Brand Specialist, Product Marketing Manager, and Marketing Program Manager.
Marketing Campaign Managers at Amazon will be expected to bring at least 2 years of hands-on experience with business marketing and automation technologies such as Pardot and Marketo. Advanced email marketing and tracking experience are especially helpful in getting these jobs, considering Amazon customer segmentation, profiling, and targeting needs.
Excellent writing and speaking abilities are a must, a bachelor’s degree in marketing, business, or a related field such as computer science or engineering may also be required for some marketing jobs.
Get In the Door With Seasonal Work
While a lot of the jobs on Amazon’s remote jobs page are actually not for customer service, thousands of at-home customer service agents are hired each year. Positions pop up occasionally throughout the year, with big hiring recruitment leading up to the peak shopping season (November through January). This means we usually start seeing an abundance of these temporary customer service positions posted around August. These are generally listed as seasonal work.
That said, if you really want to work from home for Amazon, it’s a good idea to go ahead and go for one of these seasonal jobs. It’s always possible that if you do well in the temporary role, you’ll be offered a permanent spot when one comes open or improve your standing if you want to apply to a position in another department within Amazon.
Preferred qualifications usually include:
- 2+ years of experience in customer service, retail, or service industry
- High school diploma or equivalent
- Exceptional communication skills
- Proficiency in basic math with the ability to compute refunds before and after discounts
- Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast-paced environments
- Excellent time-management, organizational, and prioritization skills
Seasonal work might be what gets you in the door, but be aware that seasonal employees may not qualify for the same benefits package as a non-seasonal full-time position.
Benefits of Working for Amazon
Amazon provides a starting pay that is greater than double the federal minimum wage in the United States, as well as a number of wonderful perks to support its staff and eligible family members.
The following are some of the comprehensive benefits being offered by Amazon: paid time off, health care coverage, parental leave, plans to help you save for the future, tuition reimbursement, and other resources to increase health and well-being from day one.
Amazon Healthcare Benefits
Amazon places a great deal of importance on the health and well-being needs of its workers by providing full-time employees with comprehensive medical, pharmaceutical, dental, and vision insurance, regardless of the level of their skills or the role.
Benefit specifics around copay can vary from state to state, so Amazon has created two pages explaining the different plans.
- Learn more about benefits for Amazon employees residing in most states
- Learn about how Amazon benefits differ for those located in the states of Connecticut, Illinois, Indiana, Maryland, North Carolina, Pennsylvania, Utah, and Wisconsin.
Paid Time Off (PTO) Offered By Amazon
PTO days are days an employee may take off from work while still getting paid. Like most tech companies, Amazon provides paid time off to full-time and salaried employees, but they also offer PTO for part-time and hourly workers. The amount of PTO an employee can access at Amazon will vary based on salary vs hourly employment status, tenure in their position, and – for hourly employees – the number of weekly hours worked.
Hourly vs. Salary PTO at Amazon
Hourly Amazon workers start with 5 PTO days per year and max out at 15 days after they have been employed at the company for 6 or more years. Amazon company policy around PTO is different for salaried workers. Their employment begins with 10 days of PTO. Paid Time Off at Amazon maxes out after 6 years for salaried employees.
Paid Vacation, Sick Days, and Personal Days
Amazon grants PTO vacation days in addition to the 7 standard federally recognized holidays.
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
In addition to paid vacation days, Amazon may also provide additional paid Sick Days, based on State and local laws and regulations. Paid Personal Time may also be offered to employees, typically based on their tenure at Amazon.
Paid Time Off days expire and do not roll over at Amazon. If an employee doesn’t use these days by the end of the year that they were granted, the PTO will be lost. PTO benefits can seem complicated, so check out Amazon’s PTO Overview for more information.
Education and Tuition Reimbursement Benefits at Amazon
Much like rival retail giants such as Walmart and Target, Amazon offers free college tuition to nearly all of its employees. Through Amazon’s Career Choice training program, employees can get their college tuition paid for and avoid taking on huge loans.
The program also provides assistance to employees who are working towards their high school graduations and GEDs and funds English-as-a-Second Language (ESL) for every one of their employees. This benefit is available to most employees, aside from Whole Foods staff, and covers textbook costs and class fees as well. Amazon will be investing $1.2 billion in the Career Choice training program over the next 5 years, and you can learn more about the Amazon Career Choice program here.
A Diverse and Inclusive Organization
Amazon prides itself on having a diverse, inclusive culture. The 16 Leadership Principles outlined by Amazon support this notion and set the tone for how they hire, work together, and build trust. Amazon also has 12 employee support groups dedicated to various subject areas, including People with Disabilities, Body Positive Peers, Black Employee Network, and Women in Finance.
- Learn more about Amazon’s commitment to diversity and inclusion.
Other Perks Of Working At Amazon
Employees at Amazon also get access to a number of perks, such as a $15 per hour minimum wage, 401(k) and matching policies, paid maternity and paternity leave, adoption assistance programs, senior and child care assistance programs, employee discounts, and restricted stock units (RSU options). Not to mention, Amazon looks great on a resume!
What to Expect for Pay, Schedules, and More
Interviews for at-home customer service agents are conducted over the phone or via video chat, which means you can interview at home. Training is paid and usually done at home, though you may be required to go onsite for some training depending on the position. Pay ranges are determined by the position.
Many of the customer service jobs require a minimum of 40 hours per week, but sometimes part-time work is available. As a customer service representative, you’ll be expected to be available to work during Amazon’s customer service hours (which include nights and weekends, not to mention holidays).
How to Apply to Work from Home with Amazon
Amazon’s job site has two main sections — one section is for fulfillment (which is things like working in the warehouse), and the other is for remote-friendly jobs. If you want to work from home, you’ll want to stick with remote jobs.
You can access the job site by going to Amazon.jobs and clicking on “Remote Career Opportunities” — or click the next link to find remote-friendly Amazon job listings directly. From there, you can search for the role you want (like “customer service”), or you can apply some filters using the checkboxes on the left and take a look at what’s available.
You’ll need to prepare a cover letter and resume for your application. Your cover letter is your chance to explain why you think you’d be a great fit for the job, even if (or especially if) you don’t have the stated requirements. For example, if you’ve got a history of working with sales, a lot of the skills you used can be “translated” to customer service even if you aren’t specifically doing customer service in your sales job.
It will go a long way if you can share your enthusiasm for online shopping in general and for Amazon’s business in particular. If you’ve been shopping enthusiastically with Amazon for years, bring it up! If you’ve had great experiences as a customer of Amazon, it wouldn’t hurt to share how eager you are to provide that same level of satisfaction to more of Amazon’s customers.
To help you figure out how to frame your experience, listen to the language Amazon uses to describe itself and find ways that you can fit your background and goals into that type of culture. For example, Amazon is known as being a company that’s “customer-obsessed,” — so bring that level of enthusiasm to your application. Research how Amazon thinks about its customers and seek more information about how their customers guide the company’s decisions.
Amazon Job Opportunities for Veterans and Students
In addition to being an equal opportunity employer, Amazon has put a focus on hiring remote workers and giving job opportunities to people who have served in the military and for students and recent graduates.
Jobs for Veterans and Military Spouses
Amazon values the experience and leadership of those who have served in the military, and they have established initiatives for veterans and their spouses. This includes hiring events, apprenticeships, and internships that may begin before you leave the service or while you are enrolled as a student. Thousands of veterans and military spouses work at Amazon already, but they are always seeking new candidates.
Jobs for Students
Amazon offers a number of internship and full-time employment opportunities for students and recent graduates. Software development engineers, product managers, operations managers, applied scientists, sales specialists, financial analysts, and software developers/engineers are just a few of the job titles available. Amazon holds hundreds of virtual hiring events for students each year in addition to publishing 100s of job listings and internship opportunities on the Amazon job board.
Amazon Virtual Locations Lets You Build a Career from Home
The above positions are not all Amazon has to offer. If you visit their Virtual Locations Job Page, you will see a plethora of positions available around the globe and in a wide variety of capacities.
When you head over to the Amazon virtual location page for your state, you’ll likely find something right up your alley if you’re looking for tech support, customer care jobs helping support customers, management in operations, deliveries, areas, logistics, and many more job options.
Other areas you may want to look into are IT services such as cloud support or a solutions architect; Amazon has security jobs too. All the positions named above are just a peppering of jobs offered by Amazon.
Some of these positions require degrees, experience, travel, and more. Each of the jobs listed has specific requirements.
If you are looking to work with Amazon for technical support, one current job opening requires a bilingual person (who speaks fluent Japanese and English), lives in the United States, and has a High-School Degree (or equivalent). There are a handful of states that you must live in to be eligible for these positions.
Location Requirements to Work for Amazon
Amazon delivers just about everywhere, but the list of states where you can work might be shorter. Basically, you’ll need to reside in a state where Amazon has one of its offices. Below is a list of links to Amazon Jobs Virtual Location filtered searches for all 50 states. Job availability can change at any time.
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
When you visit Amazon’s remote job listings, you can filter them by the state (or states, if you’re relocating) where you want to search. This will help you narrow your search and focus on the opportunities where you qualify instead of wasting time clicking through dozens of jobs that you couldn’t apply for.
Other Types of Jobs Available at Amazon
When you check out the Amazon job board that’s specifically for remote work, you’ll find a huge variety of jobs. These are a few of what I saw when I looked it up for this post:
- Sales, including technology sales and account management
- Data analysis
- Software development
- Customer service/satisfaction, including fluency
They were also recently hiring transcriptionists. You just never know what will pop up!
Amazon Flex Wants You to be Your Own Boss
In the era of Lyft and Uber, of course, our boxes need a personal driver. Becoming an Amazon Flex driver is easy, and you get to schedule your time. Drivers make an hourly rate that slides. It depends on your location, how many hours your work, and if you get tips.
Amazon created the Amazon Flex App, where a driver can schedule their time accordingly. The app helps keep track of the packages they’ve picked up, gives directions, and shows them how much money they earn.
What states does Amazon offer Amazon Flex delivery jobs?
The one downside is that not all areas offer Amazon Flex at all times. While you can send in a query, and Amazon’s needs change frequently (the Get Started page suggests checking back often), you’ll need to make sure that you’re on top of when you check it.
Other Work From Home Jobs
Although Amazon is a big player in remote work, it’s far from the only game in town. The universe of work-from-home job opportunities is vast. Here are just a few ideas to get you thinking — and for even more suggestions, check out my big list of 150 Work From Home Jobs You Won’t Want to Miss!
Also, you can read my FlexJobs review – Is FlexJobs Legit or Should You DIY Your Job Search?
Amazon Mechanical Turk
Amazon Mechanical Turk, or mTurk, isn’t a “job,” but it is a lot of people’s – myself included – first exposure to remote work.
mTurk is what consider a small task site. As a Worker, you will be able to visit the site and pick up little tasks to complete in exchange for payment. You won’t get paid a lot on this site. And you aren’t guaranteed work. But, in exchange, it isn’t something that requires a lot of time or commitment either.
I call these types of gigs “commercial break money.” It isn’t something you should count on to pay the bills – it won’t – but it is something you can do to pass the time during commercial breaks while watching television. A lot of tasks only take a few minutes to complete.
Amazon mTurk pays by Amazon Payments which can be transferred to your bank account, or you can redeem your earnings for an Amazon Gift Card.
This is a popular job for people just beginning online work because it’s so easy to get started. No special skills are necessary, and the work is simple enough. However, there are some trade-offs: It’s tough to earn much money in this field, so data entry is best suited for workers who are looking to pick up a little extra cash and not replace a full-time income. There are also some scams in the industry, so you’ll want to be sure you’re working with a real company that will pay you for your hard work.
- Learn more: 12 Legit Data Entry Jobs From Home
I had some transcription jobs when I first started working from home. They’re great for breaking into at-home work, and you can snag a transcriptionist role even if you don’t have any past experience in the field. That does mean that pay starts out fairly low, but after you have some experience, it’s possible to make a full-time living from your own home. If you have knowledge about specialized subjects such as the law or health care, consider niche work like becoming a legal or medical transcriptionist.
If your idea of fun is correcting mistakes in restaurant menus, then online proofreading could be a perfect work-at-home job for you. As a freelance proofreader, your job will be to spot errors in anything from Facebook ads to student essays. Many proofreaders prefer to focus on one type of content.
- Get more: Online Proofreading Jobs for Beginners
Work From Home Jobs Summary & Final Thoughts
Whether you choose to become an independent contractor with a company like Amazon or blaze your own business path as a freelance writer or social media manager, taking an online job gives you flexibility and opportunity like never before.
I know lots of people who have been very happy with their Amazon work-from-home jobs. The pay is decent, and the benefits are great, so if you’re able to maintain the work schedule they require of you, it could be a perfect fit. See what’s out there and get started!