Amazon is likely the most widely recognized and trusted online merchants worldwide. But did you know Amazon offers work-from-home jobs in many states across the U.S.?
It’s true! Amazon hires thousands of virtual workers, primarily (but not exclusively) for various phone- and email-based customer service positions. Let’s dive into getting an at-home job with Amazon and see what you can expect from working there.
Location Requirements to Work for Amazon
Amazon delivers just about everywhere, but the list of states where you can work is shorter. Basically, you’ll need to reside in a state where Amazon has one of its offices. There are approximately 30 states that qualify:
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- South Carolina
- West Virginia
When you visit Amazon’s remote job listings, you can filter them by the state (or states, if you’re relocating) where you want to search. This will help you narrow your search and focus on the opportunities where you qualify instead of wasting time clicking through dozens of jobs that you couldn’t apply for.
Qualifications to Do Amazon Customer Service at Home
Amazon prefers the same set of qualifications for its at-home customer service representatives as many other companies do. They’ll ask for at least a year of customer service experience, at least a high school diploma, and some experience working from home. You’ll also need access to a quiet working environment if you’re applying for a job with the call center.
Technical skills include familiarity with chat services, email programs, Microsoft Office, and the general online shopping experience. General computer experience is always important when you’re working remotely. You’ll also need basic customer service skills, including the ability (and desire!) to do some problem-solving.
I also want to add that it will also go a long way if you can share your enthusiasm for online shopping in general, and for Amazon’s business in particular. If you’ve been shopping enthusiastically with Amazon for years, bring it up! Likewise, if you’ve had great experiences as a customer of Amazon, it wouldn’t hurt to share how eager you are to provide that same level of satisfaction to other customers.
Listen to the language Amazon uses to describe itself, and find ways that you can fit into that type of company culture. For example, their customer service jobs reference being a company that’s “customer-obsessed” — so bring that level of enthusiasm to your application. It will surely get you noticed.
Get In the Door With Seasonal Work
While a lot of the jobs on Amazon’s remote jobs page are actually not for customer service, thousands of at-home customer service agents are hired each year. Positions pop up occasionally throughout the year with a big hiring recruitment leading up to the peak shopping season (November through January). This means we usually start seeing an abundance of these temporary customer service positions posting around August. These are generally listed as seasonal work.
That said, if you really want to work from home for Amazon, it’s a good idea to go ahead and go for one of these seasonal jobs. It’s always possible that if you do well in the temporary role, you’ll be offered a permanent spot when one comes open.
Seasonal work might be what gets you in the door, but be aware that seasonal workers don’t qualify for the full-time employee benefits package.
What to Expect for Pay, Schedules, and More
Interviews for at-home customer service agents are conducted over the phone or via video chat, which means you can interview at home. Training is paid and done mostly at home, though you may be required to go onsite for some training.
Generally speaking, customer service jobs will fall on the lower end of the pay scale. You can probably expect to start at or around $10 per hour, unless you have a special ability (like fluency in a language they need). In that case, you could expect a little bit more if you’re hired because of that skill. You’ll have the opportunity to earn performance-based bonuses, and if you’re a full-time, permanent employee, you’ll have access to a great benefits package that includes an employee discount at Amazon.com.
Many of the customer service jobs are full time, but sometimes part-time work comes available. As a customer service representative, you’ll be expected to be available to work during Amazon’s customer service hours (which include nights and weekends, not to mention holidays), and your schedule is set every few months through a bidding process during which you rank the potential shifts you’d work and then see which one you’re assigned.
How to Apply to Work from Home with Amazon
Amazon’s job site has two main sections — one section is for fulfillment (which is things like working in the warehouse) and the other is for remote jobs. If you want to work from home, you’ll want to stick with the remote jobs.
You can access the job site by going to www.amazon.jobs and clicking on “Remote Career Opportunities” — or just go straight here. From there, you can search for the role you want (like “customer service”) or you can apply some filters using the checkboxes on the left, and take a look at what’s available.
You’ll need to prepare a cover letter and resume for your application. Your cover letter is your chance to explain why you think you’d be a great fit for the job, even if (or especially if) you don’t have the stated requirements. For example, if you’ve got a history working with sales, a lot of the skills you used can be “translated” to customer service even if you aren’t specifically doing customer service in your sales job.
Other Types of Jobs Available at Amazon
When you check out the Amazon job board that’s specifically for remote work, you’ll find a huge variety of jobs. These are a few of what I saw when I looked it up for this post:
- Sales, including technology sales and account management
- Data analysis
- Software development
- Customer service/satisfaction including fluency
Right now it looks like the greatest need is for IT staff. If you have any kind of sales or IT background, Amazon is a great place to find an at-home job. Of the 177 at-home jobs available as I write this, 90 of them are in sales with an emphasis on IT.
Don’t worry if that isn’t a part of your background, though. There are plenty of options for all kinds of backgrounds— you might just need to look at any descriptions that catch your eye. I’m sharing all of this to encourage you to think outside the “customer service box” when you’re looking for an at-home job with Amazon, because there might be a role that’s great for you that’s hiding in plain sight.
Final Thoughts on Working from Home With Amazon
Most people who are looking for at-home work with Amazon will end up in a customer service role. This type of role has room for advancement, but advancing isn’t always easy. It’s a great job to get if you’re looking for work, but if you want to invest in a long-term career, this might not be it. Advancement is possible, but there’s no clear “ladder” to climb and you’ll need to be deliberate about seeking out and seizing any opportunity you can find.
That said, I know lots of people who have been very happy with their at-home Amazon jobs. The pay is decent and the benefits are great, so if you’re able to maintain the work schedule they require of you, it could be a perfect fit!
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