Share this
If you’ve been searching for a legitimate work-from-home opportunity that lets you earn real money while managing life at home, Amazon might be on your radar. And for good reason. It’s one of the most recognized companies in the world, the pay is competitive, and yes, they really do hire remote workers.
But here’s the thing: the landscape of remote work at Amazon has changed significantly. Before you spend time applying for positions that might not actually be remote anymore, let me walk you through what’s really available, what to expect, and how to give yourself the best shot at landing one of these positions.
First, Let’s Talk About What’s Changed
I want to be upfront with you because your time matters. In January 2025, Amazon rolled out a new policy requiring most corporate employees to work from the office five days a week. That means many of the remote positions you might have heard about, like roles in HR, marketing, software development, and project management, are largely off the table for remote workers now.
I know that’s disappointing if you had your heart set on a corporate role. But here’s the good news: Amazon’s customer service positions are still very much remote, and they’re actually a fantastic opportunity, especially if you’re looking for something you can do from home while juggling everything else on your plate.
Amazon Customer Service Jobs: Your Best Path to Working From Home
What You Can Expect to Earn: $19–$27/hour
If you’re a mom looking to contribute to your family’s income without sacrificing the flexibility of being home, Amazon’s virtual customer service roles deserve a serious look. These positions let you help customers with orders, returns, account questions, and product issues, all from your home office (or kitchen table, or wherever you’ve carved out your workspace).
Why Moms Love These Positions
The pay is solid. We’re talking $19–$27 per hour, with most agents averaging around $22/hour. That’s significantly better than many work-from-home customer service jobs out there, and it adds up quickly whether you’re working part-time or full-time.
The benefits are real. If you land a full-time position, you’ll get medical, dental, and vision insurance starting on day one, plus a 401(k) with company match. For families, having access to quality health insurance through your own job can be a game-changer.
There’s room to grow. Amazon promotes from within, and many people who start in seasonal customer service roles end up transitioning to permanent positions, or moving into other departments entirely. It’s a foot in the door with a company that looks great on a resume.
You’re working for a company people trust. When you tell someone you work for Amazon, you don’t have to explain what the company does or convince anyone it’s legitimate. That peace of mind matters.
The Schedule Reality Check
I want to be honest with you here, because this is where some moms realize it’s not the right fit. And that’s okay.
Amazon customer service operates around the clock. That means you’ll likely need to be available for some evenings, weekends, and holidays, especially if you’re starting out or working during peak season. The upside? Some moms actually prefer evening shifts because they can work after the kids are in bed. Others like weekend shifts because their partner is home to handle kid duty.
Think about your family’s schedule and what might actually work. If you need a rigid 9-to-5 that lines up perfectly with school hours, this might be challenging. But if you have some flexibility, or a partner, family member, or childcare situation that gives you blocks of uninterrupted time, it can work beautifully.
What You’ll Need
The requirements are pretty straightforward:
- A high school diploma or GED
- At least a year of customer service experience (retail, food service, and phone-based jobs all count)
- A quiet place to work where you won’t have background noise on calls
- Reliable high-speed internet
- Basic computer skills. Nothing fancy, just comfort with email, chat, and navigating websites
Amazon only hires remote customer service agents in certain states, so check their job portal to make sure your state is eligible before you get too invested in the application process.
When to Apply (Timing Matters!)
Here’s an insider tip: Amazon’s biggest hiring push for remote customer service happens between August and October each year. They’re staffing up for the holiday shopping rush, which runs from November through January.
These positions are often listed as “seasonal,” which I know can sound less appealing. But Amazon regularly converts its best seasonal workers into permanent employees. Think of it as an extended job interview. Show up, do great work, meet your metrics, and you’ve got a real shot at a permanent role with full benefits.
My advice? Set up job alerts on Amazon’s career site now. That way, you’ll know the moment positions open up in your state, and you can apply before they fill up (which happens fast).
How to Actually Get the Job
Step 1: Get Your Application Ready
Head to Amazon.jobs and look for “Remote Career Opportunities” or search for “Customer Service Associate” with a virtual/remote filter. Make sure you’re filtering by your state.
Step 2: Tailor Your Resume
Highlight any experience where you’ve helped customers, solved problems, or communicated with people. This includes:
- Retail or restaurant jobs
- Receptionist or front desk work
- Phone-based customer support
- Even volunteer work where you interacted with the public
If you’ve worked from home before—even informally—mention that too. It shows you understand the self-discipline remote work requires.
Step 3: Nail Your Cover Letter
Amazon describes itself as “customer-obsessed,” and they mean it. Your cover letter should show that you genuinely care about helping people solve problems. If you’re an avid Amazon shopper yourself, mention it! Talk about positive experiences you’ve had as a customer and how you’d love to create that same experience for others.
Step 4: Prepare for the Interview
Interviews are done by phone or video, so you can do the whole process from home. Be ready to give specific examples of times you’ve handled difficult customers, solved problems on the fly, or gone above and beyond. Amazon loves concrete stories, not vague answers.
The Pay and Benefits Breakdown
Let’s get specific about what you can expect to earn and what benefits might be available to you.
Hourly Pay
Remote customer service positions typically pay between $19 and $27 per hour. Where you fall in that range depends on your location, experience, and the specific role. Amazon has committed to paying well above minimum wage—their average for customer-facing roles is now over $20.50/hour.
Benefits for Full-Time Employees
- Health insurance: Medical, dental, and vision coverage starting day one
- Retirement: 401(k) plan with company match
- Paid time off: Vacation days, plus paid holidays
- Parental leave: Paid time off for new parents
- Career Choice program: Amazon will prepay tuition for courses and degree programs. A huge perk if you’re thinking about your long-term career
A Word About Seasonal Positions
If you’re hired as a seasonal employee, your benefits package will likely be more limited. That’s the trade-off for getting your foot in the door during peak hiring season. The goal is to perform well enough to be offered a permanent spot when one opens up.
Other Ways to Make Money With Amazon
Customer service not your thing? Here are a couple of other options, though they work a bit differently.
Amazon Mechanical Turk
This isn’t a job, but it’s more like a side hustle. You complete small online tasks (surveys, data categorization, simple research) for small payments. It won’t replace a paycheck, but it’s something you can do in spare moments. I like to call it “naptime money” or “waiting room money.” Earnings go to your bank account or can be converted to Amazon gift cards.
Amazon Flex
If you don’t mind getting out of the house, Amazon Flex lets you deliver packages using your own car on your own schedule. You pick available delivery blocks through an app and get paid an hourly rate plus tips. It’s not work-from-home, but it offers flexibility that some moms find works well around school drop-offs and pickups.
Learn about More Ways to Make Money on Amazon
Let’s Be Real: Is This Right for You?
An Amazon customer service job might be a great fit if:
- You want a legitimate remote job with a recognizable company
- You’re comfortable talking to customers and solving problems
- You can carve out consistent, uninterrupted work time (even if it’s evenings or weekends)
- Benefits and job security matter to your family
- You’re okay starting with a seasonal position and working toward something permanent
It might not be the best fit if:
- You need complete control over your schedule hour by hour
- You can’t manage background noise (little ones make cameos sometimes—it happens)
- You’re looking for a corporate or creative role (those require office work now)
- You need something with zero commitment that you can pick up and put down freely
And that’s okay! There’s no single “right” work-from-home path for moms. What matters is finding something that fits your family’s life right now.
Other Work From Home Jobs
Although Amazon is a big player in remote work, it’s far from the only game in town. The universe of work-from-home job opportunities is vast. Here are just a few ideas to get you thinking — and for even more suggestions, check out my big list of 150 Work From Home Jobs You Won’t Want to Miss!
Also, you can read my FlexJobs review – Is FlexJobs Legit or Should You DIY Your Job Search?
Amazon Mechanical Turk
Amazon Mechanical Turk, or mTurk, isn’t a “job,” but it is a lot of people’s – myself included – first exposure to remote work.
mTurk is what consider a small task site. As a Worker, you will be able to visit the site and pick up little tasks to complete in exchange for payment. You won’t get paid a lot on this site. And you aren’t guaranteed work. But, in exchange, it isn’t something that requires a lot of time or commitment either.
I call these types of gigs “commercial break money.” It isn’t something you should count on to pay the bills – it won’t – but it is something you can do to pass the time during commercial breaks while watching television. A lot of tasks only take a few minutes to complete.
Amazon mTurk pays by Amazon Payments which can be transferred to your bank account, or you can redeem your earnings for an Amazon Gift Card.
Learn more about Amazon Mechanical Turk here.
Data Entry
While being less common as a stand-alone role, Amazon does hire people for data entry roles. This is a popular job for people just beginning online work because it’s so easy to get started. No special skills are necessary, and the work is simple enough. However, there are some trade-offs: It’s tough to earn much money in this field, so data entry is best suited for workers who are looking to pick up a little extra cash and not replace a full-time income. There are also some scams in the industry, so you’ll want to be sure you’re working with a real company that will pay you for your hard work.
Learn more: 12 Legit Data Entry Jobs From Home
Transcription
Another role that is becoming less common with the rise of automation is that there are fewer opportunities for transcription work. I had some transcription jobs when I first started working from home. They’re great for breaking into at-home work, and you can snag a transcriptionist role even if you don’t have any past experience in the field. That does mean that pay starts out fairly low, but after you have some experience, it’s possible to make a full-time living from your own home. If you have knowledge about specialized subjects such as the law or health care, consider niche work like becoming a legal or medical transcriptionist.
See: 23 Transcription Jobs From Home: Work-at-Home Beginners Welcome
Proofreading
If your idea of fun is correcting mistakes in restaurant menus, then online proofreading could be a perfect work-at-home job for you. As a freelance proofreader, your job will be to spot errors in anything from Facebook ads to student essays. Many proofreaders prefer to focus on one type of content.
See: Online Proofreading Jobs for Beginners
Ready to Get Started?
Here’s your action plan:
- Visit Amazon.jobs and check if your state is eligible for remote customer service positions
- Set up a job alert so you’re notified when new positions open
- Update your resume to highlight customer service and problem-solving experience
- Apply quickly when you see an opening—these positions fill fast, especially during the August–October hiring push
- Prepare for a phone or video interview with specific examples of how you’ve helped customers in the past
Working from home while raising a family isn’t always easy, but having a real job with real pay and real benefits can make a huge difference. Amazon’s customer service roles are one of the more solid opportunities out there for moms who want to work remotely—just make sure you go in knowing what to expect.
