Do you love to travel? Are you awesome at providing customer service? If so, good news! I’ve got a great way to combine those two things into a rewarding work-from-home career. Many of the top hotel and resort companies today are building work-at-home customer service teams to support their clients, and they’re often offering decent pay with full benefits as well. The cherry on top of this travel sundae? Some companies offer reduced rates on hotel rooms for you and your family – and, sometimes, free stays! Let’s dive into 10 of the top work-from-home hotel jobs below.
Note: Company and job details can change at any time. Please refer to the company's website for current openings and requirements.
Hilton proudly advertises that they're “on a path to revolutionize human hospitality in a digital world” – which basically means they have a strong and established virtual call center. Their Hilton Reservations and Customer Care center pulls together a global team to deliver stellar customer service to their guests. These positions provide year-round work with benefits and opportunities to grow with the company. You must have fantastic communication skills and relentless positivity to fit the program; there are sales involved with these positions as well. Make sure you have a high-speed Internet connection, surge protector, and monitor – they'll send you a PC to use (along with keyboard, mouse, headset, etc.). You and your family can also enjoy reduced hotel room rates at Hilton hotels.
2. Omni Hotels
Omni Hotels also hires reservation sales associates to work from home and take inbound reservation calls. They emphasize that their agents must be very patient people dedicated to service who can build rapport with their customers. While these positions are for a virtual call center, they do have some location requirements and their paid training may be on-site. Be prepared to work at least one weekend day in this position, and to have a quiet home office space with your own computer and high-speed Internet access. This position also comes with benefits, including health insurance and 401K.
3. Brittain Resorts & Hotels
Brittain Resorts & Hotels periodically hires Virtual Reservations Agents, so check their careers page frequently if you're interested in this opportunity. Reportedly, they provide paid training and send you the equipment required for the job. Their payment structure includes an hourly wage along with the opportunity to earn bonuses based on performance. There may be some location restrictions for these positions, as well – for example, you may need to live in a state such as North Carolina – so pay attention when reading the job description. Brittain Resorts & Hotels is another work-at-home employer who encourages career advancement, too – and they provide scheduling flexibility to work with your life.
Hyatt is one of the other big hotel chains with a well-established work-from-home program. They regularly have training classes that they're hiring for, including multiple classes hiring at once.
Although these jobs are remote, they do require that applicants be within a certain distance of their contact center(s). They advertise that their starting wage is $14 hourly, and you must attend 9 weeks of training on-site. As with any customer service role, you must be positive, great at communication, open to feedback, and always willing to approve. You'll be expected to do sales as well. Guest Service Associates can expect full benefits including PTO and complimentary hotel nights. Check out their job listings to see what kinds of schedules to expect.
5. Vail Resorts
Vail Resorts is for mountain lovers everywhere as one of the principal luxury mountain resort companies. Their tagline is “Experience of a Lifetime,” and that's a promise they aim to fulfill at all levels of their organization – especially customer-facing positions like reservations. As a reservation sales agent with Vail Resorts, you would take inbound calls to help people schedule their vacations. Requirements include a high school diploma and one year's experience in customer service. These jobs can be seasonal – I last spotted them over the winter – and limited to certain states, such as Idaho, Georgia, Florida, Nevada, North Carolina, Oklahoma, South Carolina, and Texas.
Wyndham welcomes work-at-home customer service representatives to work in their virtual inbound reservations center. This position is all about helping travelers put together their ideal vacation, so you'll need to be well-educated on what Wyndham offers (from resorts to amenities) as well as local attractions. They pay varies by position and full benefits may be available to full-time employees. You should have at least a high school diploma and be willing to work evenings, weekends, and holidays. Training is done on-site but they say you may have the opportunity to work from home in 90 days or less.
World Travel Holdings invites you to connect with them on their site so you can be notified whenever they're hiring for their work-at-home program. They provide a computer (along with monitor, keyboard, mouse, phone and headset) to use for work, but also charge you a refundable deposit for the equipment. (They spread this deposit over five payroll deductions of $50 each.) Check their website for their technical requirements for your Internet connection and phone line. Please note that they permit only one World Travel Holdings’ work-at-home employee per residence. You can look forward to benefits and PTO.
ParkSleepFly.com hires customer service agents to work from home. When you work with them, you'll be helping folks to book park-and-stay hotel packages to bookend travelers’ vacations. Customer service agents use phone, email, and chat to support customers and are key to the company's positive reputation and growth. Requirements to qualify as a CSA include work-from-home customer service experience, experience with online tools such as Google Docs and Dropbox, and a Windows-based PC. They don't share their rate of pay, but they do say that the salary is competitive and there's the opportunity to earn an annual bonus.
Hospitality Softnet is a company adjacent to the hospitality space – they offer mystery shops and training to hotel and hospitality reservations teams and more. Positions aren't always available at Hospitality Softnet, so keep an eye on both their website and set up an alert on FlexJobs to know when they're hiring. You also have the option of going ahead and submitting your resume directly through their website so they have you on file and are aware of your interest. Positions that they have hired for in the past include Hotel Mystery Shopper, Mystery Hotel Sales, and teleprospectors who call local businesses in certain markets to introduce new hotels.
HotelTonight is an app that lets users book same-day hotel reservations, and they've seen backing from innovators and top venture firms since their founding in 2010. Almost a decade later, they're still a rapidly growing company that needs a solid support team. You can find their job openings listed on FlexJobs – in the past, they’ve hired customer experience reps and customer escalations reps. Many of their jobs have state-restrictions – you have to live in a certain state to work with them – so don't skip over those requirements. Customer experience support is provided via phone, email, and chat and require at least one year of call center experience.
If you’re seeking a work-from-home job in the hospitality industry, it can be worth your while to have a FlexJobs subscription. You can set up alerts so that you receive emails when a target job is posted, and rest assured that all jobs posted to the site are scam-free.