In this post: We examine several U-Haul work–from-home jobs to help you decide whether these positions are a good fit for you.
Are you looking for a work-at-home job in customer service? One of the first places you should consider applying is U-Haul. I love recommending this company because their work is reliable, their compensation is decent, and there are almost always at-home positions available. It’s a great way to break into at-home customer service… and maybe even stay long-term!
Why Work at U-Haul?
Well, as I said in the intro, it’s a solid company that has decent compensation.
In short, U-Haul is a moving truck company that provides trucks, equipment, and supplies for DIY movers all over the U.S. Their trucks are ubiquitous on the roads, their moving supplies are great, and the company continues to innovate and grow despite changes in the economy. Basically, they have a pretty good reputation in a challenging industry. It’s been around since 1945 and doesn’t seem to be going anywhere anytime soon.
As an employer, U-Haul promises flexible schedules, accelerated paid training, a professional environment, advancement opportunities, and benefits for their part-time employees in addition to full-time. The benefits package looks pretty good, including a limited medical plan, dental plans, retirement plans, company discounts, and even a credit union. If you land a full-time job, you’ll also qualify for a full medical plan and vacation time. Not bad!
Types of Work from Home Jobs with U-Haul
There are several ways to work for U-Haul from home, and the majority of these involve customer service. Customer service is a great gateway to work-at-home work, and it’s something that just about anyone can do, whether or not you have a college degree.
The work-at-home jobs with U-Haul all fall under what they call the Contact Center Work From Home Program, which is designed specifically to give people like you the opportunity to do meaningful work from their own homes. The roles tend to be in one of these branches:
- Sales and Reservations
- Customer Service
- Roadside Assistance
For example, when I last checked the job board, U-Haul was hiring agents for their Hitch Central, which helps customers with their questions and troubleshooting regarding U-Haul’s hitch products and services. No experience with hitches is required, and there’s a three-week, one-on-one training at the company headquarters in Phoenix for new hires.
There’s seasonal work available, too, which can be a great option for students looking for summer work, or anyone who wants to pick up some extra money around regular business hours.
Requirements for Working Remotely with U-Haul
Since these are all filtered through their Contact Center, it’s safe to assume that they’re phone jobs. Because of that, you’ll need a reliable quiet environment to get your work done and a USB headset (wired, not wireless). You’ll need to be familiar with Windows-based computers and have broadband or high-speed internet that plugs directly into the computer you’ll be using (and you’ll need to provide the Windows-based computer, too). There are some technical specifications on the computer and operating system you can use, so be sure to check each job description carefully to make sure your machine qualifies.
Each position description typically says that 6 months of customer service experience is required in the Requirements section, but it also frequently says in the Education section that prior customer service experience is preferred but not required. This is fantastic news especially if you’re looking to break into customer service jobs at home, because if you’re able to present yourself well during the interview process, you can get an at-home customer service job at U-Haul with no prior experience.
Is Working at Home with U-Haul Right for You?
U-Haul prides itself on hiring hard-working, progressive people who offer excellent customer service. Their work environment is fast-paced and focused on helping people, which many employees find rewarding. Some roles are sales-oriented, but they only involve inbound calls, which are often much easier to handle than cold-calls. (In fact, in the sales-oriented job descriptions, the company will even state that the position doesn’t do cold calling.)
Many of their at-home positions are part-time and involve moonlighting (which means nights and weekends). These hours might not be ideal for you, but don’t let the prospect of moonlighting put you off applying if you’re otherwise interested. You may be able to work daytime hours even if they aren’t advertised in the job descriptions, and you may also find that the “moonlighting” hours aren’t so bad, either.
Doing customer service at home with U-Haul can be a great way to break into a work-at-home situation, and U-Haul is a great place to start because no prior experience is required, their positions tend to be part-time, and you can set your own hours around your current job. Then, once you reach the point of advancement, or you land a full-time at home job somewhere else, you can quit your regular job with confidence and security.
If you think you’re ready to take the leap and apply to work from home with U-Haul, you can start the application process right herestart the application process right here. You’ll need to upload a cover letter and resume as well as be ready to answer some questions about your skills and how you would handle some customer service situations.
Would you ever take a work-at-home phone job doing customer service? Let me know what you think!