It’s so exciting to see big-name companies creating more work-from-home teams. For instance, Hilton recently announced that they were opening 700 work-from-home positions to help take care of their customers. If you’ve been looking for a remote gig in the hospitality industry, this could be a great opportunity for you.
Here’s everything you need to know about the Hilton work-from-home jobs, so you can see if you’d be a good fit.
There are two primary work-from-home jobs available with Hilton, Reservation Sales and Customer Care. Full-time and part-time positions are available. You must be willing to work nights, weekends, and holidays when they’re scheduled.
For both positions, the company is searching for people with excellent communication skills, who possess a world-class customer service mentality. You must pay close attention to detail and be able to quickly apply new knowledge. Excellent computer skills are important.
Successful candidates will also have at least one year of experience in a performance-driven role. You need to have a high-school diploma. The company prefers candidates with associate degrees or bachelor’s degrees.
There are specific technology and hardware requirements. You must provide the:
- Surge protector
- Dedicated landline and landline phone
- High-speed internet
The landline phone and high-speed internet are essential. No cell phones or VoIP connections are permitted, and you must have a wired internet connection.
In the most recent opening, offerings can change at any time, the company would provide a:
- Desktop terminal/hard drive
- Flash drive
- Ethernet cable
You need to set up the equipment and perform all your work in a quiet, distraction-free workplace. You will be communicating directly with customers and must be able to give them your attention.
Requirements for Reservation Sales
As a sales agent, you must be able to answer reservation inquiries that come in over the telephone or through email. Your goal is to promptly provide accurate information to assist the customers in the reservation and booking process.
To succeed in this sales-driven role, you will need to be a persuasive salesperson. Your performance will be measured, and you will need to meet the quota.
Requirements for Customer Care
To succeed in the customer care position, you must care about helping people. You need to be a good listener and be able to diffuse problems that arise. You need to uphold the Hilton values of hospitality and integrity, helping to shape the customer experience.
Hilton Work-From Home Pay and Employment Status
Base pay can change by position and hiring season. However, there’s usually an incentive program for Reservation Sales Specialists. With Base Pay plus Incentive Pay.
While many work-from-home jobs require you to work as an independent contractor, you are an employee with Hilton.
As an employee, you can receive a benefits package. After 90 days, full-time employees are eligible for medical, dental, and vision insurance. There’s a 401(k) with a company match to help you prepare for retirement. Additionally, you are eligible for paid time off, exclusive travel discounts, and more.
The company values its team members. They offer paid training that is completely virtual. The training includes virtual instructor-led sessions, training modules, and self-study components. The goal is to ensure you are ready to succeed in the position before you finish training.
Hilton currently hires remote workers from 28 different states in the US. If you live in one of these states, you meet their location requirements:
- New Hampshire
- New Mexico
- North Carolina
- South Carolina
Live in one of the other 21 states? Unfortunately, this won’t be the right work-from-home job for you. But, don’t worry, there are plenty of jobs out there. You can use FlexJobs to find an opportunity that’s available where you live.
Hilton Work-from-Home Job Reviews
While you never really know what a company will be like, reading reviews can help you get a better idea of what to expect. All in all, the reviews for Hilton look pretty good.
On Glassdoor, a stunning 94% of reviewers approved of the company CEO. Over 80% of respondents indicated they’d recommend these jobs to a friend. And, they received 4.1 out of 5 stars. That’s pretty impressive! Many reviewers mentioned Hilton offering work/life balance and a good PTO policy. Negative comments tended to be about working long hours, and micromanaging.
Whenever possible, I recommend checking out reviews on more than one site. That helps to paint a clearer picture and give you additional insight. So, I decided to take my own advice and head over to Indeed to read some more reviews.
Here, Hilton has 4.0 out of 5 stars, with over 12,000 reviews. Many employees commented on the quality of the training program, and the great benefits the company offered. The most common complaints were that there were sales quotas to reach and the position had low pay.
Hilton isn’t a perfect company, there aren’t any of those. But, after reading the reviews, I came away with the impression that they do really care about their employees. And that is important.
You do need to understand the position you are applying for. If you don’t want to meet sales quotas, the sales job isn’t one you should apply for. Take time to read the job description carefully and watch the information videos Hilton offers on their jobs page. Knowing what to expect can help you decide whether these are positions you’d be happy with.
Similar Opportunities that Allow You to Work from Home
We saw these Hilton openings in December. Historically, we also saw them come up in February last year. Hilton isn't always hiring. Maybe you don’t meet the requirements for these Hilton work-from-home jobs? There are other opportunities available. You can be a reservation agent, and work from home for a variety of companies. This post explains this position and provides some opportunities for you to check out:
Is a work-from-home job in your future? Hilton could be a great fit. They’re really expanding their team, so join them before the positions get filled.
Best wishes to you as you apply for these work-from-home jobs.