In this post: We’re taking a look at Capital One’s work from home job openings. Is this the opportunity for you to work for a Fortune 500 company?
One of the main concerns when you think about finding a work-at-home job is avoiding scams. And the best way to avoid scams — other than to go with your gut — is to find work with a reputable company. If you’ve heard of them before your work-at-home job search, seen their commercials on TV, and maybe even used their products, you’re probably looking at a safe opportunity when they have at-home jobs available.
One company that may interest you, especially if you’re just getting started looking for a work-at-home opportunity, is being a Capital One Representative. We’ve all seen the Capital One commercials for their credit card programs, and many of us have Capital One cards in our wallets. It’s a well-established company that has a solid work-at-home customer service program.
Interested? Keep reading!
Capital One Jobs at Home
Capital One has a robust customer service program that employs at-home workers to do a call center-type of role. These are all inbound calls, which means you aren’t making cold sales calls (a major turn-off for many people looking to work from home). Many inquiries are to troubleshoot small issues and to figure out how to use their Capital One cards most effectively. It really helps if you’re a good conversationalist and you like helping people.
Your focus in the role is to solve the customer’s issue in that one phone call, so you’ll need to be able to think on your feet and be proactive. But don’t worry — Capital One gives you special training, systems, and protocols to help you solve your callers’ problems, so you aren’t completely on your own.
You’ll also be able to set your own schedule, but this is the schedule that you’ll have for the whole first year that you work for Capital One, so it’s almost like a “fixed flexibility.” Their operating hours are from 8am to midnight, so there’s a wide range of options you’ll be able to work. Just remember that whatever schedule you pick is the one you’ll be “stuck with” for the rest of the year.
There’s Just One Catch
If you like the idea of taking calls from home, there’s one thing to look for on Capital One’s career page: the city attached to any of their open Customer Service Representative positions. The job description state that you need to live within the same state as the “hub” city attached to the job posting, and ideally within about 75 miles.
The good news is, they have several hubs across the U.S. so you don’t need to immediately give up. The bad news is, there isn’t a hub in every state. Like many employee positions, this one is state-specific.
Training to Work From Home With Capital One
Once you accept a job as a Capital One at-home representative, you’ll need to plan on 4-6 weeks of training. They say in a video about their work-at-home program that this training is intense and that it moves quickly, so you need to be prepared to show up every day. The training is also where you’ll receive the equipment you’ll need to do the actual job. Much of the training takes place at home, so you won’t be traveling to the hub site for the whole 4-6 weeks.
Requirements for Working From Home with Capital One
Capital One does hire entry-level representatives for their customer service program, and their “senior” customer service jobs only require 2 years of customer service OR 6 months of experience working from home. You’ll also need a high school diploma or GED. This means there’s a lot of room for beginners in the program.
To do the actual job, you’ll need a hard-wired high-speed internet connection that can plug directly into your computer. You’ll be given access to the software and other equipment you’ll need when you go for training.
Another critical aspect of this particular work-at-home job is your home work environment. You’ll need to be able to spend your entire shift in a place that is quiet and free of distractions and interruptions, ideally with a door you can shut. Your calls may be reviewed at any time by your manager, so it’s important to have a consistently distraction-free environment.
Is Capital One the Right Work-at-Home Job for You?
Taking customer calls is highly fulfilling work for the right person. If you enjoy talking to people, solving problems, and making someone’s day, you might be well suited for this work-at-home job with Capital One.