Have you been thinking about working from home, but worry about finding a legitimate position? Are you drowning in the work-at-home waters, looking for a decent-paying gig? Have I got good news for you! Alorica is hiring employees to work as customer service agents from home.
That’s right. Employees. Not independent contractors.
Alorica, a company specializing in outsourced communication solutions, has offered legitimate home-based call center positions to their employees for several years. According to their website, Alorica at Home is an award-winning service that employs thousands of agents across the United States. Their agents have the benefits and support of working for an employer while keeping the flexibility of scheduling available in working from home. Score!
Alorica at Home agents accept incoming calls on behalf of Alorica’s clients, providing customer service solutions across a variety of industries. Agents field calls on everything from technical troubleshooting and seating reservations to insurance claims and placing orders for products seen on TV.
Agents are provided extensive support – you get paid training to keep your skills up to date, and an instant messaging tool in the Alorica system that lets you ask for help from Team Leads. Agents must also comply with all federal laws and regulations, and may handle sensitive data such as customer addresses and credit card numbers.
Before applying, make sure you meet the requirements for this position:
You must have a quiet home office that is comfortable for you to sit and work in for many hours at a time. Alorica also recommends a generous workspace so your computer and other necessary equipment aren’t crowded on your desk. (Another tip includes formalizing a method to track your time, and post-its to store important job-related information and numbers. Make sure you have office supplies!)
They strongly recommend you consider a second landline for your work number, ensuring its feature-free and fully dedicated to your job. No need to worry about long distance since you’ll only be accepting calls. (Please note that neither cell phones nor cordless phones are approved for this position and Alorica at Home does not support the use of VOIP with their system.)
You’ll also need a reliable email address since email is the primary method of communication from Alorica. They will also provide the Alorica at Home Helpdesk Assistant free – it’s a tool on your computer that makes sure your PC meets all requirements for the job.
Beyond these equipment requirements, you need to be over 18 with a high school diploma or GED. You should also have at least one year of customer service. Besides these basic requirements, some projects may require additional skills (they’ll test you) or bilingual agents (who speak English and Spanish). Don’t worry, not everyone is required to be bilingual for this job!
Alorica At Home Application Process
In order to become an Alorica at Home agent, you must pass their application process – then pay $31.95 for and pass a background check. This is a nonrefundable fee and just part of being considered. Also, positions may not be available in every state: you can discover whether you’re eligible for the position by completing their online application for employment. Your location is the first question they ask, so don’t hesitate to give applying a try – they won’t waste your time if you’re not in an eligible location.
Here’s what the application process is like:
- You’ll first identify what state you live in, and they’ll direct you toward the actual job listing if available.
- After you sign up to their job board, it’ll take around 45 minutes to fill out their application.
- Next, you’ll be given a job fit assessment test so they know whether you’re best at customer service or technical support and so on.
- Then it’s on to the behavioral assessment test, followed by any additional screenings – for sales or financial concepts or anything they’d like to test you on – at their discretion.
- Then you just have to wait and see if they offer you a job!
Unlike many home-based positions, Alorica at Home agents are hired as employees and not independent contractors. This means that you’re guaranteed to make your local hourly minimum wage. They offer schedules that earn you wages either per minute, per call, or hourly – and if that comes out to less than minimum wage, they’ll fix you up with the difference.
Agents are paid biweekly, and you can elect to receive either direct deposit or a pay card. Their website also lists that agents are given the opportunity to sign up for both medical and dental insurance! And, of course, you get all the other benefits of working from home – no commute, no dress code, and all the privacy you could want.
Sounds good, right? With Alorica at Home, you’re getting all the best pros of a work-at-home job. You’re saving money on gas and avoiding the temptation of eating out for lunch. You don’t have to put on business casual clothes unless you feel like it. (Such a luxury: we can call our yoga pants dress code!) You get to set your own schedule, and make your job work for you rather than you slaving away at its demands. And you’re guaranteed minimum wage.
Of course, then there’s the flip side: you must have the self-discipline to set and keep your own work hours. You won’t have a supervisor right there to keep you on task, but will need to find and fuel your own focus. There’s also the question of how many hours you’ll be given – Alorica at Home requires their agents be available for 10 hours each week but does not guarantee a certain number of hours. You may need to have an additional gig to make working from home work for you financially.
If this sounds like a dream come true, jump on it! You can find all the Alorica at Home details right here, along with employee testimonials and daily life examples. Let me know how the application process goes for you. And do I have any readers who already work for Alorica? Drop me a note and let us know what it’s like!