I have received a few requests recently for video tutorials, and some of my readers have asked for more weekly tasks to help better your home business and/or blog. Today’s post has both parties covered.
Occasionally asking your clients, customers or readers for feedback on your products or services has many benefits. You can uncover potential holes in your coverage. You can ensure that you are delivering on your promises. You can make a giant leap in relationship marketing by simply opening yourself up to honest feedback.
Yes. It can be a little scary, but it isn’t difficult or expensive to create an online survey/questionnaire. You can actually make a survey for free on Google Docs and have it up and running within a few minutes. You can watch the video tutorial on how to make an online survey or hop on down for your weekly task.
Weekly Task: Create an online survey for your customers, clients or readers asking for their feedback on your products or services. You can embed it on your website or blog, send the link to your email subscribers or share the survey link on your social networks (or all three). If you need a little help coming up with questions, you could ask:
- If they are happy with your current products/services/content
- What they would like to see more of in the future
- If there is anything they are not particularly digging currently (frequency of updates or new products, site navigation, customer service issues)
Keep it simple and short. If you do find a few areas to improve on, don’t get worked up about it. The purpose of gathering feedback isn’t to boost your ego, it is to better your business model. Happy customers make for happy business owners (and happy bank accounts).
Do you regularly survey your online customers or readers?
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